Starting from March 30th, 2022 open deals and custom fields that are created via our public API will be counted towards a new limit for Pipedrive accounts. This means that customers will have a set amount of open deals and custom fields they can have for their accounts depending on their account plan.

If the customer reaches a limit on their account, all requests made to the following 6 endpoints will start to respond with a 403 error message.

• POST /deals
• POST /deals/{id}/duplicate
• POST /dealsFields
• POST /personFields
• POST /productFields
• POST /organizationFields

The error message will follow a new structure for these 6 endpoints and contain a new parameter code.

{
    "success": false,
    "error": "Couldn't add the deal. Open deals limit reached.",
    "error_info": "Please check developers.pipedrive.com for more information about Pipedrive API.",
    "data": null,
    "additional_data": null,
    "code": "feature_capping_deals_limit"
}

We want to ensure that Pipedrive users get the most from using apps and continue to have a fluid experience between multiple platforms. Therefore, we will be tracking clients who receive the 403 error with the specified code and trigger an email to direct them to upgrade on Pipedrive’s side.

To ensure that customers are aware that the entity creation might fail on the app’s side, we highly recommend you implement a redirect or an error message screen to provide this information to your users.